The Official Klout Blog

Are you waiting for your account to update?

December 24th, 2009 by Joe Fernandez

Registered users for Klout are able to login and go to the stats page and update their scores every 48 hours.  We’ve gotten many reports over the last few days of people clicking to update their account and being told it was “still processing” for hours (and even days).  We want to apologize to everyone who has ran into this issue.

Last Thursday night Twitter was hit with a denial of service attack.  This is about the same time our issues started.  When their system went down our processing queue started to back up.  We also experienced a sharp increase an API transactions by Klout partners which further impacted our processing queue.  Then on Monday, CoTweet went live with Klout in their system and the load increased further.  Some where along the way Klout users who had manually updated their score got stuck in the queue’s and the updates either took a long time or didn’t happen.

We believe that we have resolved the issue and Klout users should expect the speedy updates and great service they are used to.  If your account still says “processing” or you experience more than a 15 minute delay in updating your account please let us know at support (at) Klout.com or @klout.

Sorry about the inconvenience.

Joe Fernandez

Co-Founder and CEO of Klout

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